Live call records
Call ID, caller, receiver, IVR, timing, duration and recording access.
Case Study • CRM & Call Center Platform
Customer Service CRM System
A complete internal CRM for calls, customer profiles, tickets, agents, breaks, shifts, users and supervisor reporting.
The project
Customer service, connected end to end.
The challenge
Phone activity, customer notes, complaints, agent attendance and reporting were difficult to manage when spread across separate tools.
The solution
The CRM centralizes the daily workflow for agents and gives supervisors clear operational analytics and workforce records.
Customer profiles
Search, edit customer data and keep support history together.
Ticket workflow
Create and track open, pending, solved and closed service tickets.
Agent analytics
Compare call totals, answered calls and activity metrics per agent.
Shifts & breaks
Track shift start/end, duration and break activity.
Users & roles
Manage authorized users and operational roles.
The working experience.
Real screens from the project show the interface, workflow and responsive execution.
01
Calls dashboard
02
Ticket management
03
Customer profile
04
Supervisor analytics
05
Break reporting
06
Shift records
07
User creation
08
User management
09
Secure login
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